Returns & product care

We understand that sometimes a purchase may not be quite what you expected.

For a change-of-mind return, fragrances must be returned unused, unopened and with the original security seal intact, subject to your statutory rights.

Our security seal protects the integrity of the fragrance and helps ensure that every bottle remains untouched between Lionné and its customer. For hygiene and product-integrity reasons, we generally cannot accept change-of-mind returns where the fragrance has been opened or the security seal has been broken, except where an applicable legal exception applies.

This does not affect your statutory rights in relation to products that are faulty, damaged or not as described.

Email info@lionneofficial.com with your full name, order number, date of purchase, reason for the return and any relevant photographs where applicable.

Please wait for confirmation from Lionné before sending your item back. Returns sent without prior authorisation may experience delays in processing.

• Your full name
• Order number
• Date of purchase
• Reason for the return
• Relevant photographs, where applicable

For a change-of-mind return to be considered, the fragrance should be unused, unopened, in its original packaging, with the original Lionné security seal intact and in a condition suitable for resale.

• Unused
• Unopened
• In its original packaging
• Original Lionné security seal intact
• In a condition suitable for resale

Where applicable, customers are responsible for the cost of returning an item due to a change of mind, unless otherwise required by law.

We recommend using a tracked delivery service when returning an item, as Lionné cannot be responsible for goods lost or damaged while being returned to us.

Your satisfaction and the quality of our products matter to us. If your fragrance arrives damaged, defective or is not as described, contact us as soon as possible.

Please provide your order number, a description of the issue, photographs of the product and photographs of the external packaging where relevant.

Retain the product and all original packaging until we have assessed the issue. Where a product is confirmed to be faulty or damaged, we will provide an appropriate remedy in accordance with your statutory rights.

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the external packaging, where relevant

International customers are responsible for ensuring that Lionné fragrances can be legally imported into their destination country and for any customs duties, import taxes or other destination charges.

If an international parcel is refused, held or returned because the destination country does not permit importation of the product, Lionné will assess the circumstances and applicable refund rights on a case-by-case basis, subject to applicable law.