Shipping & delivery

We currently offer delivery across the United Kingdom. Our estimated delivery time is 3–5 working days.

Orders are normally processed and prepared for dispatch within 1–2 working days. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Lionné welcomes customers beyond the United Kingdom, with international delivery available to selected destinations.

Delivery times vary according to the destination, carrier, customs clearance and local delivery services. For this reason, we cannot guarantee an exact international delivery date. Estimated delivery information will be provided at checkout where available.

Fragrances contain alcohol and may be subject to specific transportation, customs and import restrictions. These requirements vary between countries and destinations.

Before placing an international order, customers are responsible for ensuring that fragrance can be legally imported into their country. Lionné reserves the right to decline or cancel an international order where the destination or shipping service cannot accept the product.

Any customs duties, import taxes, handling charges or other fees imposed by the destination country are the responsibility of the customer.

Customs delays are outside Lionné’s control and are not included within our estimated delivery times.

If an international parcel is refused, held or returned because the destination country does not permit importation of the product, Lionné will assess the circumstances and applicable refund rights on a case-by-case basis, subject to applicable law.

Every fragrance is carefully inspected, sealed and securely packaged before dispatch. Our packaging is designed to protect the fragrance throughout its journey while preserving the presentation and experience associated with Lionné.

Please inspect your parcel upon arrival. If your order appears damaged, retain the original packaging and contact us as soon as possible.

Once your order has been dispatched, delivery is handled by the relevant carrier. If your order appears to be delayed, please contact us so that we can assist where possible.

For international orders, customs clearance may cause additional delays. Lionné cannot control the processing times of customs authorities or local delivery services.

If a parcel is confirmed as lost by the carrier, we will work with the carrier to investigate the matter and determine the appropriate next step.

Please ensure that your delivery address is correct before completing your order. International customers are also responsible for providing accurate delivery information.

If an incorrect address is provided and the parcel has already been dispatched, contact us immediately. Lionné cannot guarantee that an address can be changed once an order has entered the delivery process.

Additional delivery charges may apply where a parcel needs to be re-sent because an incorrect address was supplied by the customer, subject to applicable law.